Privacy Policy
Last updated: May 21, 2026
Ecoally ("we," "us," or "our") operates the website and platform at ecoally.ai. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. By using our services, you agree to the practices described herein.
1. Information We Collect
Account Information: When you register, we collect your name, email address, and password. If you sign in via Google OAuth, we receive your name and email from Google.
Order & Transaction Data: We collect information related to your orders, including product selections, custom design files, shipping addresses, payment confirmation records, and order history.
Design Content: Files, logos, artwork, and configurations you upload or create through our 3D design editor.
Usage Data: We automatically collect information about how you interact with our platform, including pages visited, features used, browser type, IP address, and access times.
Communications: If you contact us or submit an inquiry (including email subscription), we retain that correspondence.
2. How We Use Your Information
- Process, fulfill, and communicate about your orders and custom packaging requests
- Maintain and improve our platform, including the 3D design editor and quotation tools
- Send transactional emails (order confirmations, shipping updates, account notifications)
- Send marketing communications, where you have opted in (you may unsubscribe at any time)
- Detect and prevent fraud, unauthorized access, and other harmful activities
- Comply with applicable legal obligations
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information with:
- ·Manufacturing & Supply Partners: Design files and order specifications are shared with our production suppliers solely to fulfill your order.
- ·Logistics Providers: Shipping address and order details are shared with carriers to deliver your order.
- ·Payment Processors: Payment information is handled by PCI-compliant third-party processors. We do not store full card numbers.
- ·Legal Authorities: When required by law, court order, or to protect our legal rights.
4. Data Security
We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), hashed password storage, httpOnly cookies for session tokens, and access controls to protect your personal information. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security and are not liable for unauthorized access beyond our reasonable control.
5. Your Rights — California Residents (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- ·Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
- ·Right to Delete: Request deletion of your personal information, subject to certain exceptions.
- ·Right to Opt-Out: We do not sell personal information, so no opt-out is required for data sales.
- ·Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.
To exercise your rights, contact us at info@ecoallypackaging.com. We will respond within 45 days as required by law.
6. Cookies & Tracking
Our platform uses essential httpOnly cookies to maintain your authenticated session (access and refresh tokens). These cookies are not accessible to JavaScript code, providing protection against cross-site scripting attacks. We do not currently deploy third-party advertising cookies or cross-site tracking technologies.
We may use essential session technologies necessary for the platform to function. These cannot be disabled without affecting platform functionality.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Order records may be retained for up to 7 years for legal and tax compliance purposes. You may request account deletion at any time; some data may be retained where required by law.
8. Children's Privacy
Our platform is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information promptly.
9. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Your continued use of the platform after any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Ecoally Inc.
Email: info@ecoallypackaging.com